Ahhh Twitter has been known to be the platform for celebrity interactions, company advertisement, and a outlet for consumers to vent their frustrations. I’ve been off Twitter for a while, and recently reconnected with it when we launched our blog. It’s been interesting to say the least seeing the responses paired with the quality of service major companies provide via Twitter.
One day, I started venting about how Verizon Fios channel packages are and how much I hate that they do not provide a basic line up. Personally, the way they structure their packages is nothing spectacular either. I had to sacrifice my Lifetime, Oxygen, and Entertainment channels so my husband can receive his sports channels. So what happened when I vented my frustrations via Twitter….
The initial interaction with Verizon sparked my curiosity. So any issue that came up over the last few weeks I turned to Twitter to get answers and the results….WOW! I received some of the best customer service ever. The reply time was quick, the problem solved within minutes and some of the most friendliest people ever!
My Snapchat was down one morning and it went down in the middle of a good Snapchat story series. If that has ever happened to you, then you know how horrific that can be. So, what happens when you contact Snapchat via Twitter? They troubleshoot for you in less than 5 minutes.
As the saga continues, I tried out the trend with Turbo Tax. I waited until the first of April to file our taxes (I know I’m a procrastinator) and calling for issues had me sitting on hold for 45 minutes. When I tweeted about it guess what? The issue was resolved in 10 minutes.
Just this weekend the Papa Johns close to our apartment were displaying what not to do to a customer. This is by far the worst experience I have ever had from any type of restaurant. They locked the door early, ignored us knocking, we called and they pick up and immediately put us on hold as we were standing outside looking at them (right, that face you are making was my face for the rest of the night). Guess who tweeted about it? Yep, me and I received a response via Twitter the next morning and a phone call from the area manager.
I have to give credit where credit is due, the phone called I received from the Area Manager was one of the most genuine apology you will ever receive from a manager. He reviewed the cameras and confirmed everything I had noted. He sounded so disappointed for their actions and genuinely wanted me to give them another shot. He called on a Sunday afternoon when most people would wait until Monday mid-day in hopes of catching the voicemail. I was blown away. So yeah, Papa Johns will get my pennies once again.
Crate & Barrel
Last but not least, Crate and Barrel. I love this overpriced company but geez, if you have ever ordered anything from them, then you know their back orders take FOREVER. By, the time they are filled you have falling in love with a completely different style or item. Personally, I think they need to eliminate the whole back orders shenanigans. The table mats I ordered in February had not arrived by the end April. I was on hold for about 20 minutes and was growing impatient. Like always, I took to Twitter, provided them my order number and they squared me away and sent me a confirmation email. No phone, no waiting, just request and it was done.
What are your thoughts on customer service via Twitter? Have you encountered any issues and contacted the company via Twitter. I wanted to hear your thoughts. Leave a comment below or you can always tweet us (@jadeandrikki). Happy Tuesday readers!
Until Next Time,